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You text us.
Open Messages, text the claims number, and say what's wrong in plain English.
Whether it's a leaking dishwasher, a TV that won't turn on, or a sofa with a damaged frame — the process is the same. You text us, send a photo, and we take it from there.
Lost your plan card? Email help@zealprotect.com with your name, the retailer, and the item — we'll find your plan and send you the number.
Open Messages, text the claims number, and say what's wrong in plain English.
Our AI assistant verifies your plan, then a human reviews and approves the claim.
A brand-certified technician contacts you to schedule. You pick the window that works.
The technician shows up with the right parts and completes the repair on-site, when possible.
You get a text confirming the claim is closed, with a short note on what was done.
None of this is required — our team will help you fill in the blanks. But having these on hand means we can usually approve and dispatch in one message exchange.
It's printed on the plan card your retailer gave you and included in your purchase confirmation email. Each retailer has its own number — it usually shows up as a 10-digit U.S. number.
The name on the plan and roughly when the protected item was purchased. We can look it up from there — exact dates aren't required.
"The dishwasher leaks after every cycle." "The screen flickers when I scroll." Plain English is fine — we'll ask follow-ups if we need them.
A photo of the issue, the error code on the display, or the product's model/serial sticker. Especially helpful for appliances and electronics — it lets the technician bring the right part.
This is what most of our claims look like. The whole exchange — from the first message to a scheduled technician visit — usually fits inside ten minutes.
Every protection plan has limits — that's just how they work. If your claim falls outside what your plan covers, we'll tell you exactly which line in the plan applies and what your options are. Often there's a partial path forward, like out-of-warranty service at a fair rate from the same technician network. We'd rather give you a useful answer than a slow one.